havent recieved my sim card

  • 1 June 2020
  • 6 replies


I placed the order on the 16th of may and I was expecting the order to arrive within 3-5 working days, but this has been 2 weeks and I still havent received the SIM.  couple days ago I received the ''confirmation of the sit-ups of Direct Debit'' which I'm hopping is a good sign.  and right now I'm just wondering do I need to cancel my order or how much longer do I have to wait? 

thank you. 

6 replies

Userlevel 4
Badge +2

Hi @jia12 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

No need to refresh the page, this will happen automatically, let us know how you get on.



I have not received any correspondence or sim over a week now  

Live chat not working all week being fobbed off system is down

Userlevel 3
Badge +1

Hi @Hazzybean , did you receive an confirmation email to say your purchase was successful?



All I got was your order is being processed and an order number

Userlevel 2
Badge +5

Hi @Hazzybean, it seems like your order may not have been processed, in that case. Our Live Chat team is operational, but you may have to wait a while before the option becomes available on the page.


Thank you,