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live chat not working - SIM not arrived

  • 24 October 2019
  • 4 replies
  • 295 views
geeeezer

does this work for anyone???

 

Waiting weeks now for SIM and have been charged for 1st month!!!!!

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Best answer by Mohammed 25 October 2019, 14:23

Hello @geeeezer,

Our Live Chat service was down yesterday due to a technical issue.

 

Please could you email us on and we’ll arrange for a replacement to be issued to you

 

Mohammed

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4 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @geeeezer,

Our Live Chat service was down yesterday due to a technical issue.

 

Please could you email us on and we’ll arrange for a replacement to be issued to you

 

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
G
Rank

This makes no sense - my sim hasn’t arrived, clicking on live chat just sends you in an endless loop of clicking on live chat and finally i find someone’s asked the question I want answered and the answer is not even a full sentence that means anything.

Kevin
Rank
Userlevel 6
Badge +8

Hi there @Gary Indiana 

When did you order the SIM originally?  Was this a new order, or a replacement SIM being sent?

If it’s been over 4 days since you placed the order and a SIM has still not arrived, then simply let us know by reply here and we’ll get this sorted for you here.

We leave no stone unturned here with anyone who needs our help.

Was my reply helpful? If so, please mark it as "Best Answer" to help others in the community.
A
Rank

Hi @Kevin 

Having the same issue. No SIM delivery. It’s been 6 days. I can’t get through to anyone on the number it says to call (it just tells me to go to live chat) and live chat is not working.

Also, tried emailing back and not delivered because email is not recognised.

Any suggestions?

Thanks.

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