I ordered a new phone and contract yesterday, but haven't received an email confirming it has been bought or when it will be shipped and delivered. Help?
Hi
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Thanks
Aklima
I am unable to do live chat because it says to input my ID mobile number but I don't have one yet because I'm not with ID yet and am waiting for my confirmation for the new phone to arrive
Hi,
Please note a non iD number can be entered here.
Aklima
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