This is my first contract with ID Mobile. I ordered a phone for my daughter for Christmas and (stupidly!) wrapped it and only opened it on Christmas day. However, there is no SIM card with the phone and no plug (just a charging wire). What are we meant to do when I realise there is also nobody to phone to speak of these issues? We now have a useless phone that we can’t use. Are they meant to send a SIM card and plug? How can I get this resolved ASAP? I have already paid the first months bill and have not even been sent a SIM card! I am very disappointed and need resolution ASAP.
Best answer by NFincn
Apologies we found the SIM cards in the packaging - totally forgot to update on here