Sim not arrived with my phone

  • 28 August 2020
  • 3 replies

Hi, I recently received my phone from Carphone Warehouse but the sim has not arrived with it. I have received an email stating my account has been set up and billing will commence but just no sim.

3 replies

Userlevel 6
Badge +8

How odd @PaulH92 

Do you happen to live close to a Carphone Warehouse (within a Currys PC World store).  If so, if you visit a local store and let them know what’s happened.  They should in theory be able to get your a replacement given what’s happened.


If it’s not convenient for you to get to a store though, just let us know by reply here and we’ll send you a private message so that we can get one out to you by post if need be.

Hi, is it possible for it to be sent via post as I am trying to limit my leaving of the house.

Userlevel 6
Badge +8

Absolutely @PaulH92 

We’ve sent you a private message on here now so that we can help you get one via post.

Please respond there and we’ll assist further.