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Where is my sim card & live chat doesnt work.

  • 15 August 2020
  • 3 replies
  • 37 views

I ordered my sim card on 080820 & I've not heard anything since. I chatted to someone on Wednesday on livechat but “the system went down" and “ask us later" but now live chat doesn't appear to be available.

 

Whats happening?

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Best answer by Mohammed 17 August 2020, 14:17

Hello @paulpaulpaul 

 

I’ve PMed you with how we can get this sorted, please check this and a replacement SIM can be issued to you.

 

Mohammed

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3 replies

Userlevel 5
Badge +7

Hi @paulpaulpaul,

 

Did you receive an email confirmation at all? Be sure to check Junk Mail as there may be something there.

 

Will

I received email confirmation of my order (REMOVED) at the time & confirmation of standing order being set up but nothing since. I've checked my spam folder but there's nothing there.

 

Can you help?

 

Thanks

Userlevel 7
Badge +9

Hello @paulpaulpaul 

 

I’ve PMed you with how we can get this sorted, please check this and a replacement SIM can be issued to you.

 

Mohammed

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