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Where's my order?

  • 4 September 2020
  • 3 replies
  • 25 views

My phone should have been delivered 2 days ago. how do i contact id mobile to cancel the order?

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Best answer by Mohammed 8 September 2020, 10:30

Hello @wendystewart9,

 

I’m sorry to hear that. 

 

We’ll get a PM sent over so we can look into this further.

 

Mohammed

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3 replies

Userlevel 3
Badge +6

Hi @wendystewart9, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

The live chat button not only doesnt appear “Live” it doesnt appear at all - edge, chrome, firefox - no live chat button - live or otherwise.

Userlevel 7
Badge +9

Hello @wendystewart9,

 

I’m sorry to hear that. 

 

We’ll get a PM sent over so we can look into this further.

 

Mohammed

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