Question

cancel new contract


Hi I have purchased a new sim monthly contract a few days ago via mobiles.co.uk and I want to cancel it ( within the first 14 ddays ). It's very difficult to find a way to contact you guys. I feel that I have been tricked as it shows a monthly discount of £5 but it's not true. 
I haven't opened the sim card package yet but I received a bill from ID mobiles and I don't want to be charge as I never used it


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3 replies

Userlevel 7
Badge +10

Hello @Sarab omar,

You’ll need to speak to Mobiles.co.uk who can help get this contract returned due to having purchased it from them directly.

 

Mohammed

 

Hi I contacted mobile.co.uk and they told me that they process the cancellation. Could you please as ID mobiles send me also a confirmation for the cancellation? Thanks 

Userlevel 6
Badge +8

Hi @Sarab omar,

 

We’ll drop you a private message to confirm  you have no active lines with us.

 

Will

Why iD Mobile?