Question

CAncelling in my 14 day cooling off period

  • 7 August 2023
  • 2 replies
  • 93 views

I signed the contract on Saturday but realised I was unable to leave my current provider with out a huge payoff so need to cancel 

 

I do not have an account, phone or mobile number so no way to cancel via the automated channels

 

Please can someone advise how i go about cancelling ASAP


2 replies

Userlevel 8
Badge +9

If you’ve got an order reference number you could try calling the iD Mobile sales team, during normal office hours, on 020 7139 1397.

Userlevel 7
Badge +10

Hey @Helenamathieson,

Have you been in touch with someone since to cancel the order or process a return? If you need us to PM you please let us know here.

Mohammed

 

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