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Ordered a sim only package a week ago and no sim arrived!

  • 4 December 2018
  • 2 replies
  • 203 views
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As stated, had an email on 28th Nov stating had been dispatched via 1st class royal delivery. Still no sim yet I'm paying for the contract, not a good start, if it doesn't arrive before my 30day notice from previous provider runs out I will be left without a contactable phone. Not good for an emergency care worker.
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Best answer by Ryan 5 December 2018, 16:33

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2 replies

Ryan
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Userlevel 6
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Hi @Fullmetalfox777,

I am sorry to hear that this has happened; I would have expected your SIM card to have arrived by now. So we can have a new one issued as soon as possible, please can you contact us  If so, please include your iD Community Username so we can track your issue, along with your full name, full address, contact number and date of birth.

Thanks
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Mohammed
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Userlevel 7
Badge +10
Hello @Fullmetalfox777,

We have replied to your email and issued a replacement SIM to you. If you can let us know when it arrives via the email chain, we'll get it activated for you.

Many thanks
Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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