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Sim card not arrived since 2 weeks....

  • 23 December 2020
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Sim card not arrived since 2 weeks....cannot call anywhere and chatbot is useless (order no 114841062)

this is rather unimpressive for a new customer….how can I resolve this?

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Best answer by Mohammed 28 December 2020, 17:41

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Mohammed
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Userlevel 7
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Hello @Lilleena,

Sorry to hear that.

This is due to Royal Mail having a serious backlog with parcels.

I’ll Pm you so we can get a replacement sent out.

 

Mohammed

 

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