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sim cards not arrived after 10 days yet!!!

  • 9 December 2020
  • 5 replies
  • 53 views
H
Rank

I have ordered to sim only contracts over 10 days ago and I have received non of them, I have been trying to speak to someone over the phone IMPOSIBLE.

Order number 114621946 and 114621566

If I cant have the sim card  eed help to cancel the contracts, this is not acceptable!

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Best answer by Kevin 15 December 2020, 17:03

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5 replies

H
Rank

My sims have now arrived

Kevin
Rank
Userlevel 4
Badge +10

Sorry for any hold up there @hamidreza_ezaz the whole country seems to be suffering with a few delays as of late due to Royal Mail being overloaded.

If you have any further questions, either let us know here or get in touch with our Live Chat Team here: https://www.idmobile.co.uk/live-chat

L
Rank

Same issue for me - order was completed 3rd December - still no delivery and no way to contact the company besides this messenger? Very poor service.

B
Rank
Userlevel 1

Same here… ordered on the 2nd of December and and still no sim… but Direct Debit set up and ready… its a joke.

Ryan
Rank
Userlevel 6
Badge +10

Hi @LondonNick,

We are sorry to hear that. I will send you a PM now to offer further support.

@brzem2997 we have sent you a PM earlier today too.

Ryan

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