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Sim hasn't arrived and no dispatch email

  • 2 February 2023
  • 6 replies
  • 740 views
S
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I placed an order on the 29th Jan for a new sim card only contract and have recevied lots of emails, including my contract documents, confirmation of my direct debit and even notice that my first bill is ready. But i still haven’t received the sim card, or even an email from ID, DPD or Currys saying its been dispatched! 

I already switched over my PAC number, a little over eager I know, and now am stuck with no working phone and no idea when the sim card will arrive. It was only supposed to take 2 working days!

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Best answer by Mohammed 3 February 2023, 14:51

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Normally an iD SIM card takes 3-5 working days (by Royal Mail) from the date of dispatch @SMBClark. 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @SMBClark,

Sorry to heae you have not had your SIM yet.

It is likely just delayed, however, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Amanjit Mattu
Rank
Userlevel 1

Hey @SMBClark,

Sorry to heae you have not had your SIM yet.

It is likely just delayed, however, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

Hello Mohammed

 

i also have not had my SIM arrive, and it was ordered last Friday 

 

I appreciate it’s only a few days but I was also told a separate email from the courier would be sent but nothing!

 

I also have email contract, docs, direct debit confirmation but nothing about SIM card?

 

should I make a new thread or can you look into this for me?

Tom
Rank
Userlevel 7
Badge +4

Hi @Amanjit Mattu 

 

When did you make your order?

 

SIM only orders are sent via Royal Mail and can take 3-5 working days to arrive.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Emma Duguid
Rank

Hi I ordered a sim on 7/4/23 , I have had no email about delivery but recently received email about my up coming bill can someone advices on how I contact about finding out when I will receive my SIM card ?

Tom
Rank
Userlevel 7
Badge +4

Hi @Emma Duguid 

 

You should have received the SIM card by now.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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