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SIM not arrived and can't speak with anyone, struggling to get help

  • 7 June 2021
  • 2 replies
  • 129 views

Hi my SIM hasn’t arrived, ordered over two weeks ago on 20th May. Struggling to get any help, I’m going round in circles with the chat bot and online help telling me to call, but the automated message on the call is telling me to use the chat bot. 

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Best answer by Mohammed 7 June 2021, 17:56

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A member of ID Mobile team will respond to your request for help shortly…

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Hi my SIM hasn’t arrived, ordered over two weeks ago on 20th May. Struggling to get any help, I’m going round in circles with the chat bot and online help telling me to call, but the automated message on the call is telling me to use the chat bot. 

 

Hello @emmasarson,

Sorry to hear that.

I’ll send you a PM so we can get a replacement SIM sent out!

Mohammed

 

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