Question

2 Factor Authentication on Account

  • 26 January 2024
  • 6 replies
  • 51 views
M
Rank

Hi Folks,

 

I am a new customer. I can’t see how to enable 2FA on my account

 

How do I do this?

 

Thanks

6 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @mrcarrot66 

 

Are you referring to the iD Mobile app/website?

 

Unfortunately this isn’t something supported on there, sorry.

 

Tom

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M
Rank

Hi thanks for your reply, yeah that's what I mean. 

That's really bad that it's not supported. Like I don't think I've ever had a phone contract where the provider didn't at least send an SMS verification message

Come on iD. 2FA is absolutely essential!

Kash
Rank
Userlevel 7
Badge +7

Hi @mrcarrot66,

Welcome to the Community!

This isn’t something that we offer at the moment.

However we can assure you that your account is safe and secure.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

What exactly is your assurance that our accounts are secure? Not having 2FA in 2024 is frankly reckless.

 

Can you please ensure that at least by the time you offer eSIMs you have 2FA implemented? Also, that you offer TOTP or other methods that don't rely on SMS?

 

Thanks

M
Rank

Agreed. None SMS based would be best but at least SMS would be a start. 

ID team this really needs attention. You absolutely shouldn't be allowing access to such sensitive information without 2FA. 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @mrcarrot66,

Thanks for your feedback and we will pass it over to the relevant team.

Hopefully it’s something that we can introduce in the future.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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