Question

About ending contract

S
Rank

Hi my 2 year contract of Iphone 13 pro max+ unlimited calls,data and sms is ending on March 6. What I have to do to get a new sim only contract?

27 replies

Kash
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Userlevel 7
Badge +7

Hi @Shyam Koirala,

Welcome to the Community!

Are you looking for a new contract or to upgrade to a SIM only contract?

If you wish to keep your number I would advise checking your SIM only upgrade options via the iD Mobile app.

 

Kash

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S
Rank

I want upgrade to sim only contract. But its not allowing me to upgrade. It says there is no plan you can currently change to.

andewhite
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Userlevel 8
Badge +9

I want upgrade to sim only contract. But its not allowing me to upgrade. It says there is no plan you can currently change to.

Could the iD Mobile back-office systems and web facing “My iD Account” system be out-of-sync? 

Perhaps check upgrade options, in iD app or iD account online, on 7th March @Shyam Koirala.

🤞 

 

 

 

S
Rank

I try to buy a sim only deals from Uni days. It says I need 3  year billing history but I am in UK for 2 years only. So I can’t buy that deal now?

andewhite
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Userlevel 8
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I try to buy a sim only deals from Uni days. It says I need 3  year billing history but I am in UK for 2 years only. So I can’t buy that deal now?

No you can’t @Shyam Koirala. You need to have been living in the UK for 3+ years.

 

Tyler
Rank
Userlevel 3

Hey there @Shyam Koirala, thank you for getting in touch.

 

As @andewhite has kindly responded, you would need 3-years UK address history to be able to purchase a handset or SIM only contract.

 

You don’t however need 3 years UK address history if you’re ordering a Pay As You Go SIM card.

 

Kind regards,

Tyler

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S
Rank

Hi 

I found a better deal from unidays. So I bought a new deal of unlimited call, message and 80 gb data for 10£ per month and now I want to cancel or replace my old contract with new one and keep my old number. Now what I have to do to cancel my contract or replace it with the new one which I brought.

Kind regards 

Shyam

andewhite
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Userlevel 8
Badge +9

Hi 

I found a better deal from unidays. So I bought a new deal of unlimited call, message and 80 gb data for 10£ per month and now I want to cancel or replace my old contract with new one and keep my old number. Now what I have to do to cancel my contract or replace it with the new one which I bought.

Kind regards 

Shyam

Okay @Shyam Koirala, you’ve bought a second connection to the iD network, which means you’ve now got 2 iD accounts - one for your old contract, and one for your new contract.

If you want to use the mobile number from the old contract with the new contract (your unidays deal), and also close the old account, then you will need to perform what’s known as a triangle-port.

🍀

 

S
Rank

So what I have to do or can you do it from your system?

andewhite
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Userlevel 8
Badge +9

So what I have to do or can you do it from your system?

Can’t be done on the iD Mobile systems, @Shyam Koirala, so you need to do the following:  

  1. Get a PAC from iD Mobile, for your old iD contract (the number you want to keep).
  2. Give the PAC from step 1) to another PAYG service provider (e.g. giffgaff). 
  3. Wait until the number you want to keep works with the new PAYG SIM from step 2).
  4. Get a PAC from the PAYG service provider (the number you want to keep).
  5. Use the PAC from step 4) with your new iD Mobile account (the unidays deal).

 🍀

S
Rank

Where I have to give the PAC I tried the way they told me in mail but it say can’t switch to same network 

andewhite
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Userlevel 8
Badge +9

Okay

Where I have to give the PAC I tried the way they told me in mail but it say can’t switch to same network 

Okay @Shyam Koirala, iD Mobile can’t / won’t move a number from one iD account to another iD account. 

You will need to perform a triangle-port - do this as follows:

  1. Get a PAC from iD Mobile, for your old iD contract (the number you want to keep).
  2. Give the PAC from step 1) to a new PAYG service provider (e.g. giffgaff). 
  3. Wait until the number you want to keep works with the new PAYG SIM obtained in step 2).
  4. Get a PAC from the PAYG service provider (the number you want to keep).
  5. Use the PAC from step 4) with your new iD Mobile account (the unidays deal).

 

S
Rank

Can you please elaborate little bit? I didn’t quiet get it where to send my PAC and how to do it.

andewhite
Rank
Userlevel 8
Badge +9

Can you please elaborate little bit? I didn’t quite get it where to send my PAC and how to do it.

You need to speak to another mobile service provider to obtain a PAYG SIM card.

I suggest getting a PAYG SIM card from giffgaff.

Once you receive your giffgaff PAYG SIM card, you can use the PAC from iD, with your giffgaff PAYG account (for the number you want to keep). 

There are lots of giffgaff online help & support articles, which explain how to switch your number to giffgaff.

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Shyam Koirala,

If you require further assistance please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hi

I just ordered a new sim to do port. It may take 2 3 days for me to do it. I don’t have to pay extra till that time right.Or else I have to pay.

andewhite
Rank
Userlevel 8
Badge +9

Hi

I just ordered a new sim to do port. It may take 2 3 days for me to do it. I don’t have to pay extra till that time right.Or else I have to pay.

Unfortunately @Shyam Koirala, you’ll need to pay for both your iD contracts while they’re connected to the iD network.

🍀

S
Rank

Can I cancel my old contract contract and make it as PAYG?

WelshPaul
Rank
Userlevel 8
Badge +6

No can do acording to this post a few months back.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Shyam Koirala,

It looks like @WelshPaul has answered your query.

If you require further assistance, please let us know and we will be happy to help.

 


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hi

I got my PAYG sim. Now Can I just port my old number or I have to cancel the contract. 

S
Rank

Hi I ported my old number to other network provider and I tried to port my old number to id again but it say you can’t port to same network provider.

What should I do?

WelshPaul
Rank
Userlevel 8
Badge +6

When did you port out the number @Shyam Koirala?

S
Rank

yesterday 

WelshPaul
Rank
Userlevel 8
Badge +6

Is your old iD Mobile account showing as active? Might just be a case of waiting a day or two for the final bill to be generated. However, you should be able to submit a porting request the next day.

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