Question

add on data and minutes

  • 1 September 2023
  • 6 replies
  • 71 views
A
Rank

I have purchased add on minutes and data whilst in Morocco and nothing working?

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Unfortunately @AJ Jones, iD add-ons don’t work when you’re roaming. 

You’d need to increase the bill cap on your iD account online, to cover the out-of-plan charges for using your phone roaming in Morocco - where roaming charges are quite steep. 

 

A
Rank

So I will need to then up my data cap to be able to use my add on?

A
Rank

So the add ons is basically useless.

andewhite
Rank
Userlevel 8
Badge +9

There is no data cap when you roam in Morocco @AJ Jones. 

You will be charged on a per MB basis for using roaming mobile data in Morocco, but only if your iD account bill cap is high enough to allow charges.

Mobile data costs £9.60/MB in Morocco - not cheap. 

Unfortunately, any iD add-ons purchased won’t work for roaming in Morocco.

Kash
Rank
Userlevel 7
Badge +7

Hi @AJ Jones ,

Welcome to the Community!

As @andewhite advised the add-ons can’t be used in Morocco.

You’ll need to increase your cap so that we can charge you for data.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @AJ Jones ,

Welcome to the Community!

As @andewhite advised the add-ons can’t be used in Morocco.

You’ll need to increase your cap so that we can charge you for data.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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