Question

All forms filled in but still no phone service

  • 1 March 2023
  • 1 reply
  • 28 views
K
Rank

For ID Mobile Staff

 

I have filled in the form to transfer my old number: VRG55…..etc

It is a new ID pay by month SIM card account for me, but porting my old number.

I have an ID account number, a PIN, and a Transaction Number too.  I can provide these.

But I have tried to register using both my old and new numbers, with the right email address and my correct year of birth, only to have all attempts at registration rejected.

On 24/2/23 informed that my portage had been accepted and that my phone would be connected on 27/2/23, with email notification. But this has not happened.

It would be great if ID Mobile could get my account and phone activated.

 

Thank you,

KW

1 reply

Tom
Rank
Userlevel 8
Badge +4

Hi @Ken.W 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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