ID Mobile has stopped working. The sim is saying it is unregistered. The direct debit comes out my bank then the next day gets returned.
I am paying for this for a friend and so this is very frustrating.
Best answer by WelshPaul
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Annoyed and confused
Userlevel 8
+6
Your post is vague… If a direct debit is returned, it’s because your bank reversed it. So, i’m guessing your services have been restricted due to an overdue amount?
If you want to make a payment manually, please call 0333 003 7777 and enter your Mobile number then select Option 2 followed by Option 2 again.
Userlevel 7
+7
Hi
Welcome to the Community!
In most cases direct debits are returned due to lack of funds. If the bill isn’t paid, services are restricted until payment is made.
As
Kash
I don’t understand though. If i ring and make a payment how is that going to help in the future. I make one payment then will it just set itself back on track.
Userlevel 8
+6
It is simple, you owe iD Mobile money. You need to pay them what is now overdue and then your services will be reinstated. When your next bill is generated, iD Mobile will take whatever amount that is by direct debit. If you have no money in the account at that time, then once again the bank will return it unpaid and your services will be restricted until you make another manual payment.
Userlevel 7
+10
Hi
As above, if there’s a balance overdue, the outgoing services get barred.
Making a payment will restore these once the balance is clear.
Mohammed
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