Question

app not working website not working

T
Rank
Userlevel 2

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Rolling it in Glitter,

We are working hard to get everything sorted as soon as possible.

Please can you try again and advise what the exact issue you are having now?

You can view any updates at the link below:

 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rolling it in Glitter
Rank
Userlevel 1

OMG how long is it going to take?

I cant use my dashboard so no idea what i have left without going over budget.

apparently i can log in here to make a comment but just getting same message on phone “experiencing technical iuuses blah blah try again in 24 hours….

….. been trying again in 24 hours for ages must be nearly 2 weeks now! 

can you not just reboot the old version back on until you sort out the new stuff? you might lose less customers that way….. not being reliable is not a good trait for a mobile phone service! 

Tom
Rank
Userlevel 7
Badge +4

Hi @dsl101, @rjcollins, @AbbieSM, @Pammy1 

 

The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Userlevel 1

Thanks—I’d stopped turning touch id on tbh, as the app was just timing out of login like the website. But I see the app does retain credentials now.

Matthew Thompson
Rank
Userlevel 2

Hi @dsl101,

While our app was going in and out of maintenance, the Biometric Security function was disabled. However, I can confirm this is back up and running. I’ve just tested it on my iPhone, and I can now log-in with Face ID.

Thanks.

D
Userlevel 1

@Matthew Thompson Well that didn’t last very long. Both app and website are down again.

 

Also, what’s the point of the app asking you if you want to use touch id every time you log in, if it just logs you out again? Has any of this actually been tested at all?

Matthew Thompson
Rank
Userlevel 2

I’m going on holiday to a non EU country with my new ID mobile phone on Monday. I need to be able to register it so I can load data into it. I’m travelling alone and I’m really worried about the safety of not having a working phone. Can someone help me?

Morning @Pammy1,

You should be able to register through our website: https://my.idmobile.co.uk/login

Thanks.

Matthew Thompson
Rank
Userlevel 2

I need to access my April bill.  Absolutely no warning that I needed to re-register to the new app (that doesn’t even work)!!  ridiculous.  When will this be fixed for someone that was happily registered and through no fault of my own, is now not registered???  I need a copy of my bill.


Hi @AbbieSM,

You should now be able to register through our website (not the App at the moment):

https://my.idmobile.co.uk/login

Once registered, you’ll be able to view your April bill.

 

Thanks.

Matthew Thompson
Rank
Userlevel 2

Wow I’ve only been trying to login to my account to check what tariff I’m on to potentially upgrade it. Looks like I should just text PAC to 65075 instead. If they haven’t broken that too of course. @dsl101 haha 1989, good one. They’re probably still using Trumpet Winsock 😂.

Morning @rjcollins,

If you have already registered for the new iD Mobile app, you should be able to log-in to Upgrade. If not, you can always upgrade through https://www.carphonewarehouse.com/upgrades/idmobile.

Thanks.

Jonty Soper
Rank
Userlevel 3
Badge

In order to fix “the glitch”, let’s hope they don’t have to start over and we all lose another week...

J
Rank
Userlevel 1

I spoke with live chat this morning there is a glitch with log in/registration and they advised it should be resolved within 48 hours.

 

Jonty Soper
Rank
Userlevel 3
Badge

I’m going on holiday to a non EU country with my new ID mobile phone on Monday. I need to be able to register it so I can load data into it. I’m travelling alone and I’m really worried about the safety of not having a working phone. Can someone help me?

Hi @Pammy1 ,

Can the Live Chat team help - or even calling 7777 from your phone itself?  Perhaps either way can help get some data loaded at least for now?

Live chat can be accessed here - https://www.idmobile.co.uk/live-chat

Jonty.

J
Rank
Userlevel 1

It's been over 7 days now. I have 3 accounts with ID (me and my 2 sons) and last weekend recommend it to my parents.....thank God I didn't get them to switch then.

You really need to get on with it ID, it's just not an acceptable level of service.

Pammy1
Rank

I’m going on holiday to a non EU country with my new ID mobile phone on Monday. I need to be able to register it so I can load data into it. I’m travelling alone and I’m really worried about the safety of not having a working phone. Can someone help me?

R
Rank
Userlevel 1

Still not working for me, but I hadn’t registered before this fiasco started so I’m at the bottom of their priority list.

Looks like their hairy YTS student is having a rather hairy time. Probably still using the now defunct Cortana so don’t hold your breath people…

@dsl101 haha yes sorry, I think I got through 10 levels of Jet Set Willy before my modem finally connected between my darling sister deliberately and randomly picking up the phone downstairs 😂

 

D
Userlevel 1

It’s a bit hit and miss, but seems to be sort of working today—for me at least.

You assume they’ve actually got a project manager and implementation manager… Probably more like a junior tech with a copilot account. That’s all you need now right? Right?

@rjcollins I’m having flashbacks now you said Trumpet Winsock.

A
Rank
Userlevel 1

No one from IDmobile even responds- wow.

if you are going to launch a new app/website, the first thing you should do is think about implementation and how you are going to migrate existing users to the new platform.  You need to sack the project manager and implementation manager.  How can you launch something without thinking about your customer experience.  Shocking.  Shocking.  Shocking. 

A
Rank
Userlevel 1

I need to access my April bill.  Absolutely no warning that I needed to re-register to the new app (that doesn’t even work)!!  ridiculous.  When will this be fixed for someone that was happily registered and through no fault of my own, is now not registered???  I need a copy of my bill.

R
Rank
Userlevel 1

Wow I’ve only been trying to login to my account to check what tariff I’m on to potentially upgrade it. Looks like I should just text PAC to 65075 instead. If they haven’t broken that too of course. @dsl101 haha 1989, good one. They’re probably still using Trumpet Winsock 😂.

D
Userlevel 1

Well, this is kind of funny—what is this, 1989? Will you be adding a guestbook to your website too?

 

[spoiler—when the wait time is over, you just get the usual “the website isn’t available” message again]

 

 

Matthew Thompson
Rank
Userlevel 2

Morning @nigwez,

As ​​​@Jonty Soper confirmed, you can view your remaining allowance by calling our IVR (7777 from an iD Mobile SIM 0333 003 7777 from a non iD Mobile SIM)

Thanks.

Matthew Thompson
Rank
Userlevel 2

Morning @Dylan Mellish,

You can turn off Adult Content filter by contacting our Live Chat team. Here’s the link:

https://www.idmobile.co.uk/live-chat

I’d recommend typing “Speak to someone” in the chat box to get through to an agent!

Thanks.

Jonty Soper
Rank
Userlevel 3
Badge

@nigwez , you can do this by calling 7777 from your iD mobile.

N
Rank

How do I check my remaining data allowance? I need to do this as soon as possible. Unbelievable this could take so long to fix 

Dylan Mellish
Rank

Hey Matthew , I just switched over to ID and neee to turn of safe search setting as I work in the explicit industry. What can I do to solve this ? 

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