I recently joined Mobile ID and tried to change my phone to my old number but received the below message. When clicking the link is doesn't exist? "We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services www.idmobile.co.uk/contact-us." Tried the online chat and they said sorry we couldn't help? Where do I go next???
Apparently the was an issue with changing my number
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Userlevel 8
+6
Ignore it! It appears that the majority of us customers have received that texts and so far, every time it has been a false alert. I’m confident your port will go ahead as planned. 🤞👍
Userlevel 5
+8
Hello
We can check the status of your number port for you.
We’ll send you a private message on here so that we can verify your details.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
iD Mobile
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