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bank change

I need to change the bank that I pay my sons bill from but I cannot log into id mobile as it is saying it cannot recognise my login details, I really need help with this or the bill will not be paid as there is no money in the account its set up with 

Please help 

Kind regards


2 replies

Userlevel 8
Badge +7

Contact iD using their online chat service at

You can use any telephone number in online chat, and type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat won’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.

Userlevel 6
Badge +6

Hi @Leanne Langley, in most cases where people say the app isn’t recognising their log-in details, it’s because they haven’t actually registered for an account yet.

Try doing that here first.


Thank you



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