Question

Blacklisted question

  • 13 April 2024
  • 1 reply
  • 13 views

Hello,

I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following information

Proof of barring

Proof of sim card replacement

Proof of purchase (that is obvious one where to find that)

Where can I find the first 2 please?

 

Thank you


1 reply

Userlevel 7
Badge +7

Hi @JJ220,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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