Hello, I’m at the end of my tether with this company I’ve had no response from anybody since September 22 it’s now Jan 23 I’m struggling financially and have no coverage I could quite easily kill myself over this situation I’ve suffer with anxiety and I am neuro divergent this is awful service, I rely on my phone to contact my therapist and my support network you are contributing to my mental health issues I am suicidal here!!
Best answer by Mohammed
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Had my phone blocked since September and had no way of contacting anyone at ID
this has to be the worst mobile phone service out there
Hi, I messaged you 20 a go with no response regarding my lack of coverage. I lost my phone in September got it blocked but then found it in October and have not been successful in getting it unblocked, i haven’t been able to use this phone since September. It is beyond a joke trying to get on the chat I stopped paying the bill in the hope that it might create a response it did however it’s just given me the same advice of getting on the live chat which is impossible! I’m at the end of my rope with this now!
+10
Hey
We’ve not got any other replies here via the Community except your topic.
That said, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
+10
EDIT: I’ve merged your topics together.
Your answer isn’t helpful I’m sorry but I’m no further forward honestly!
+10
Hey
The reason it was marked as most helpful is we can only solve this via a private message (which we’ve since replied to and resolved now).
If you have any issues, you can reply there.
Mohammed
Hi, Muhammed in our last correspondence you said you had unblocked my sim which I appreciate however, I need a new sim as I-still have no coversge…could you send me new sim please?!
+10
Hey
You can PM us directly as we have an open conversation if you still need support.
We don’t deal with account related queries via public posts so if you need assistance reply there and we will try to help as quickly as we can.
Do try restarting as this is often needed to update.
Mohammed
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