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broken pixel 7 screen

  • 18 September 2023
  • 2 replies
  • 56 views
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I woke up this morning to find the top half of my phone screen is unresponsive. There's no cracks and the bottom half works as intended.

What's the policy on repairs or a replacement device since I've been on the contract for less than a year? Because at this point if you're not going to replace the handset I've no choice but to abandon the contract.

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Best answer by andewhite 18 September 2023, 10:15

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andewhite
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Userlevel 8
Badge +9

Hey @Immortaldrphill, sounds like your device should still be under its Google warranty, so Google will fix it if they don’t find evidence of physical damage. 

  1. You could go to Currys, where they’ll check the device send it off to Google for a warranty repair on your behalf.
  2. Otherwise, just get it repaired directly with Google.
    https://support.google.com/store/answer/6160400?hl=en-GB
Kash
Rank
Userlevel 7
Badge +7

Hi @Immortaldrphill,

Welcome to the Community!

As @andewhite you can choose one of the 2 options to have your handset fixed.

If you require further information, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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