Question

callum wickens

Naomi Large
Rank

Hello my partner is trying to order a new phone and contract through you and is having some trouble he has done it twice and got the email saying success and a order number but no money has been taken for his upfront and no further emails have been sent how will he know if his order has actually been successful? 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

The order items might be out-of-stock, despite being available to order online.

Have your order(s) number handy and give the iD telephone sales team a call on 020 7139 1397. 

Tom
Rank
Userlevel 8
Badge +4

Hi @Naomi Large 

 

I’d recommend the account holder getting in contact with the sales team on 0207 1391 397 to double check the order and ensuring there’s only one should they only want one.

 

Tom

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