Question

Can’t log into account/all/can’t increase capped limit

  • 8 April 2024
  • 2 replies
  • 41 views
Shelly-Ann Harvey
Rank

I’m currently abroad and need to increased the capped limit on my account.
 

I can’t log into my account because I keep getting the app upgrade error message so I can’t use my phone at all even though I can see 4g/5g is available.

 

What can I do? My phone is useless, I’m stuck not being able to contact anyone. The upgrade error has been happening all week. 

2 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Shelly-Ann Harvey 

 

The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Have you tried using the iD online Live Chat service, @Shelly-Ann Harvey?

While the iD app isn’t working, you’ll probably need to use the online Live Chat for help with your iD account. 

For help, try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

 

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