Can't log into app as details are wrong

  • 27 February 2023
  • 14 replies
  • 170 views
M
Rank

I’m a new user and I’m trying to register with the ID Mobile app. It keeps on saying my details are wrong.

14 replies

H
Rank

Just done that to me as I hadn’t activated the account through an email sent to me.

 

Hope that helps

Tom

Kash
Rank
Userlevel 7
Badge +7

Hi @magnick2,

Welcome to the Community!

Are you still having issues?

If so it may be a spelling error or incorrect information on the account. Please let us know here and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Registered but APP states details are wrong. Had enough now

Tom
Rank
Userlevel 7
Badge +4

Hi @Leegh23s 

 

Are your issues with the app stating incorrect details happening while attempting to log in after having registered an account?

 

Have you attempted a password reset?

 

Have you tried on the website instead of the app making sure no autofill services are interfering?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A

Trying to log into app keeps saying details are wrong!! Can't change password or email it keeps saying these details are wrong 🤷‍♀️

A

Trying to log into app keeps saying details are wrong!! Can't change password or email it keeps saying these details are wrong 🤷‍♀️

 

Mohammed
Rank
Userlevel 7
Badge +10

Trying to log into app keeps saying details are wrong!! Can't change password or email it keeps saying these details are wrong 🤷‍♀️

 

 

Have you registered first as you’ll need to first register for an account before trying to sign in?

Please make sure you are also using the account holder’s details when registering.

This is the person who purchased the contract and not the person who will be using it.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A

Yes done all of this doesn't let me rest either 

A

Hi can you delete me from community chat remove me I don't want to be on here anymore. Don't find it helpful at all. How do I do this

Mohammed
Rank
Userlevel 7
Badge +10

Hello there,

I’ve now deleted your Community account.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Trying to register I have but keeps saying wrong details but it's not 

 

D
Rank

How long got to wait to get the sorted???? You should have phone numbers to call if I knew this I would not have joined ID mobile 

andewhite
Rank
Userlevel 8
Badge +9

How long got to wait to get the sorted???? You should have phone numbers to call if I knew this I would not have joined ID mobile 

The iD staff normally read forum posts once a day, but sometimes less frequently. 

Otherwise, use one of the PRIMARY customer service channels to contact iD, @Doosan140.

  • Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
  • By private message using Facebook Messenger.
  • By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Doosan140 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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