can't receive calls or text since porting

  • 17 February 2023
  • 8 replies
  • 457 views
J
Rank

I can’t receive incoming calls or texts since I moved my number over from EE I can’t find no help with iD mobile can someone help me please?

Mohammed 1 year ago

Hey @Jonny.gomez2023,

Sounds like it could be an issue with the port then.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

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8 replies

J
Rank

I moved my number from EE over to Id mobile on the 14th of feb since then know one can get through to my phone my number has no dial tone my data slow and not all my texts are coming through can someone help me please?

andewhite
Rank
Userlevel 8
Badge +9

Better to the online chat service to get assistance @Jonny.gomez2023 - it’ll be faster to get help.

Using your web browser, goto https://idmobile.co.uk/live-chat - the iD agents work until 8pm weekdays (6pm at weekends). 

J
Rank

I have done that and got no where my opinion isn’t in the drop down and know 1 replies 

andewhite
Rank
Userlevel 8
Badge +9

Try getting in-touch using Facebook (with Messenger), or Twitter (by DM). 
The iD social media customer support team work until 8pm on weekdays (6pm at weekends). 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jonny.gomez2023,

Sorry to hear you are having trouble with receiving calls/texts.

What date did you submit the port to us?

What date were you given for the port to complete on?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

EDIT: I’ve merged your topics together to ensure we can effectively respond to your query

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

The 13/2/23 and I got confirmation on the 14/2/23

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Jonny.gomez2023,

Sounds like it could be an issue with the port then.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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