cannot login into to ID mobile app

  • 30 July 2023
  • 1 reply
  • 65 views
Gemma Lowery
Rank

I have tried logging into the app for the first time and it keeps saying "oops something was wrong" I am putting the correct email and phone number in, I  have tried forgotten password but cannot get through to next step after putting username/email, phone no and date of birth

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Gemma Lowery,

Welcome to the Community!

Have you definitely reregistered an account?

If not you’ll need to register on first at the link below:

https://my.idmobile.co.uk/ja/web/cpw/pre-registration/-/registration/registerMyAccount

If you have registered already please can you login on the website and see if that works.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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