Question

Cannot receive calls of SMS after upgrade

  • 10 January 2022
  • 3 replies
  • 11 views
B
Rank

As per title.  I have been on numerous chats to ID and Apple, the issue appears to be with the SIM, I have replaced the replacement - same lack of service.

Any ideas, tried a number of resets etc

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @BrixBruce,

Did you receive a new SIM card for the upgrade?

If so have you tried using the old SIM card, are you able to make calls and messages but not receive them?

 

Kash

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B
Rank

Hi Kash

Yep, new Sim.  Can make calls now (after replacing the sim again - bought another one in case defective) Just cannot receive calls.

Assumed old card would not work once new one activated (same number)?

Have been on many chats with ID and Apple - no one seems to be able to sort.  Have tried a number of resets checks and am currently waiting for a call from support (since Saturday)

Starting to get me down!!

Mohammed
Rank
Userlevel 7
Badge +10

Hello @BrixBruce,

Did you upgrade from an iPhone to iPhone?

What happens if you text your own number from your phone?

Does the text come through?

Also, when someone else does text or call you, what do they hear or get in terms of an error? 

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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