Question

Cannot set up account & PAC is not valid

  • 9 January 2024
  • 4 replies
  • 29 views
R

I received a new sim recently but i cannot set up my ID account due to being a customer previously in the past and the PAC does not seem to be working.

 

I cannot seem to speak to a human and am going round in circles.

 

Can I just get a refund as this is extremely annoying.

 

Rhys

4 replies

Tom
Rank
Userlevel 8
Badge +4

Hi @rhyspegram 

 

With a new iD Mobile plan, you’d need to register a new iD Mobile app/website account for it using a unique email address.

 

If you’d rather return the plan, please see the above linked from @andewhite or let us know so we can get in touch and take a look.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Okay @rhyspegram, in this situation you could need to setup a new iD online account for your new connection to the iD network. 

This new account will require a different username (email address), from your previous iD online account.

 

R

Im currently on Vodafone moving over to ID but have had an ID account before Vodafone

andewhite
Rank
Userlevel 8
Badge +9

The above articles may help in this situation @rhyspegram.

FYI, you can’t use a PAC to switch a number from one iD network connection (iD account), over to another iD network connection.  

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