I completed the online form to switch my phone number but was advised it didn’t recognise the details. Please advise.
cannot switch my mobile number
Userlevel 8
+9
You can also submit your PAC manually using the iD live chat service, or by contacting iD privately on Facebook (Messenger), or Twitter (DM).
The customer support team work until 8pm on weekdays (6pm at weekends).
🍀
Userlevel 1
I have a similar problem. I want to bring forward my switch date to join ID from 28th April to this week or next but but using the online form get the same message as you - not recognised the details?
Userlevel 8
+9
I have a similar problem. I want to bring forward my switch date to join ID from 28th April to this week or next but but using the online form get the same message as you - not recognised the details?
Unfortunately, once your PAC has been issued you can only use it once
If you’ve already submitted the PAC from your old provider, I’m guessing the date will have been scheduled and is fixed. UK mobile networks don’t seem to have a mechanism for changing the number transfer date.
Userlevel 1
Many thanks for the solution.
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