Question

CANT RECIEVE MESSAGES

Yousif Saleem
Rank
Userlevel 1

My phone can't receive text messages from anyone. I just realised it's actually not working today but it's not been working for a few days now I think about it. I read online and the 3 network is sill up right now so I'm not sure what the issue. I restarted my phone also but no success. Does anyone know what to do or is this happening to anyone else. I've been with ID for 3 - 4 years now and never had an issue 

11 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you checked for network faults at your location @Yousif Saleem?

Do this online at https://www.three.co.uk/support/network_and_coverage/network_support. 

Yousif Saleem
Rank
Userlevel 1

Hey @andewhite i have checked this website and everything seems perfect, i forgot to say my phone calls are working fine and i can recieve calls. its just messages that dont want to work.

andewhite
Rank
Userlevel 8
Badge +9

Okay @Yousif Saleem, you can send text messages, but can’t receive text messages? 

Yousif Saleem
Rank
Userlevel 1

@andewhite yeah thats right, other people get my messages but i cant get theirs for some reason. i havent blocked anyone and i dont remember changing any settings or anything, it was really quite random tbh

andewhite
Rank
Userlevel 8
Badge +9

This can happen if you port your number to iD, after starting to use the iD SIM card you initially received - but, you said you’ve been with iD for 3-4 years.

Have you changed handsets recently?
Are you using an Android device or an iPhone?

 

 

Yousif Saleem
Rank
Userlevel 1

@andewhite  no i havent for a long time , i use an android. a one plus 7t pro if that helps. also i really appreciate the replies

 

Yousif Saleem
Rank
Userlevel 1

i first realised it wasnt working when i tried to get a otp at the bank but it wasnt coming through. but i remembered id been messaging my friend the day before and he wasnt replying and i later found out on whatsapp he had been replying but i wasnt receiving anything

andewhite
Rank
Userlevel 8
Badge +9

Has your handset had an Android update, or Android security update recently - either might be the cause this issue? 

Does your Android Messages app have a “Chat features” option? 
If yes, you could try turning OFF the “Chat features” option.

Kash
Rank
Userlevel 7
Badge +7

Hi @Yousif Saleem,

Welcome to the Community!

Did you manage to check the options that @andewhite provided?

Please let us know how you get on and we can assist further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Yousif Saleem
Rank
Userlevel 1

Hi! @Kash @andewhite thankyou very much for all the help. Happy to say it just resolved itself after I restarted it about 8 times. Idk why but it works now and im not asking questions I'm just gonna run with it. Again thankyou for all the help I appreciate it very much! 

Kash
Rank
Userlevel 7
Badge +7

Hi @Yousif Saleem,

Glad to hear that it has been resolved.

@andewhite thanks for your help with this one.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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