Question

Cant transfer my mobile number

  • 3 March 2024
  • 1 reply
  • 41 views
Emily Fyson
Rank

I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Emily Fyson,

Welcome to the Community!

Please can you confirm that the transaction number you are entering starts with a 4?

If so and you are still having issues, please get back to us and we will PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?