change over telephone number

This is a public forum - hopefully nobody steals your names and mobile numbers to use fraudulently, @Hollie Kidby.

The network connection (mobile number) can only appear in a single “My iD Account”, @Hollie Kidby. Each “My iD Account” must use a unique username (email address).

Unfortunately, currently you cannot transfer a mobile number from one iD account to another iD account. To use the phone number you want to keep, with your recently purchased phone package deal, you’ll need to perform a triangle port, @Hollie Kidby.

A triangle port involves getting a PAC from iD for the account with the number you want to keep, move the number to another network’s PAYG plan, and finally switch from that PAYG plan back to your recently purchased phone package deal - it’s a faff, which will take several days to complete.

🍀

Hi @Hollie Kidby 

I’d recommend the same as @andewhite above, the iD Mobile app/website would require each plan to have it’s own account registered.

We wouldn’t be able to do a same network switch unfortunately, a triangle port may be your best option here.

Tom