I just purchased a new contract with you via carphone warehouse as this was cheaper than an upgrade and I had a look through the community help forums. I have some questions
1. I know I would have to go through alot of steps to keep my old number, I'm fine with a new one I guess, I was just wondering about confirmation of how you'd go about keeping the old number or not? I've seen about sending a pac code to a sim only payg on a different network then to the new phone on id
2. What do I do about the old contract? The end date is 30th April but in the breakdown it says if I cancelled now the contract would still end on the 30th April, does that mean I'd get charged still for the April billing on the old contract? Thus getting charged twice for both contracts in April? I've also seen the expensive leaving costs for if I cancel now. So should I wait until the 31st March to ensure I'm within the 30 day window? Or is there another way to avoid the leaving costs/paying the April bill since I'm not actually leaving I'm just moving to a new contract on your network?
3. If I would still have to pay fees by cancelling the old contract, would doing the long way of keeping my number (PAC code to sim only, then back to new phone) allow me to end my contract without having to pay for the April bill or leaving fees though the use of the PAC code?
3. I saw on the forums you have to make a new ID account on the app for the new contract, do I have to use a different email even after cancelling the old one as it takes time to go through? I saw that you can change email in the app but it says its for correspondence only and not for login, so would that mean i do have to give a different email should i have to make a new account for the new contract? Also do I even have to make a new account if the old contract is cancelled? Or would I still have to do it because the cancellation won't go through for so long?
I thought I'd ask all these as I'm not sure, but if there's a simpler way to go about this please let me know.
Best answer by Mohammed
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