Question

Customer service

  • 18 December 2023
  • 11 replies
  • 433 views
M
Rank

Why can't you speak to anyone 

11 replies

andewhite
Rank
Userlevel 8
Badge +9

Unfortunately, iD Mobile don’t have a telephone support helpline @Millosc. 

For help & support, you’ll need to use of the iD Mobile online support channels, which are: 

The agents work until 8pm on weekdays (6pm at weekends). 

 

Geluk
Rank
Userlevel 4
Badge +1

You can’t speak to anyone as it’s an online service.

Geluk
M
Rank

Thanks for the reply, I know it's online but can't get a serious answer off anyone 

andewhite
Rank
Userlevel 8
Badge +9

Yeah, unfortunately the iD support is a bit like entering the lottery. 
In my experience, iD staff on the social media channels seem to be best option for customer service.

 

M
Rank

I know thanks for the reply 

Tom
Rank
Userlevel 7
Badge +4

Hi @Millosc 

 

As suggested above, we don’t have a phone line for general customer support, should you need assistance we’d recommend getting in contact on Facebook, Twitter, Live Chat or even just asking a question here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Clare Varley
Rank

I haven't been able to access the network for more than 24 hrs, what's going on?

JoeKing
Rank
Userlevel 4

I haven't been able to access the network for more than 24 hrs, what's going on?

Look here 

 

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
Tom
Rank
Userlevel 7
Badge +4

Hi @Clare Varley 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mike Foley
Rank

Hi @Millosc 

 

As suggested above, we don’t have a phone line for general customer support, should you need assistance we’d recommend getting in contact on Facebook, Twitter, Live Chat or even just asking a question here.

 

Tom

iI've just received a new SIM card, if I put it in my phone will it be activated or not ? is your site still having problems >

andewhite
Rank
Userlevel 8
Badge +9

iI've just received a new SIM card, if I put it in my phone will it be activated or not ? is your site still having problems >
 

Okay @Mike Foley, new customers receive an already activated SIM card when joining iD Mobile. 

Apparently, the network issues are still affecting 3G voice calls, but less than 1% of customers are experiencing this issue. 

The website appears to be working okay today. 

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