Hi
I’m sorry to hear this, are you able to try the SIM in another handset to see if it happens there too?
Tom
Hi
I’ve been using this handset for over a year and I would say the last 3 weeks it’’s been like this. I’ve just called 01932 722306. The number rang and went silent and then I got a call failed message.
Hi
The most recent was this morning at 8.57 to 0343 210 1428
It happens on an almost daily basis
I am being cut off mid call on several occasions and it’s definitely from my end. What is causing this - it’s happening alot and it is not always from the same location.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi Kash
I sent a PM to you last week, did you get it?
thanks
Hi
How often does the issue occur would you say?
If you have examples such as date, time, number and the error, let us know and we can check it out via PM.
Kash
Sounds like a glitch in the system(s) iD Mobile use (for billing purposes) to monitor a customer's minutes, texts and mobile data usage.
Thanks for your response, unfortunately I only have one phone so can’t try the sim in a diffrent handset. It’s an intermittent problem which has gone on for a few years, but this is the first time I’ve been cut off mid call by the message.
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