Question

DATA ROAMING NOT WORKING IN FRANCE

  • 23 March 2024
  • 4 replies
  • 143 views
S
Rank

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

4 replies

B

Did you find a solution as have the same problem 

Kash
Rank
Userlevel 7
Badge +7

Hi @Steelmen91 @Benble,

Welcome to the Community!

Whilst in France please can you try and connect to the following networks BYTEL/BOUYGTEL, Free Mobile and Orange.

Can you also confirm which make and model handset you are using?

It may also be worth double checking that roaming is enabled on the handset and the iD Mobile app.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B

@Kash I have an IPhone, unfortunately ID were unable to help, it appears ID have not enabled IPhone users to be able to change the APN and looking at others with the same problem the only solution is to leave ID to be able to use it in France 

Tom
Rank
Userlevel 7
Badge +4

Hi @Benble 

 

I’d recommend trying the following;

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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