I upgraded to a monthly sim.keeping my id number. The new sim was sent to my address but that is in the UK. I am in Spain at the moment but I was told that my original sim would remain active and I could continue to use it. Now my original sim has been turned off. I need it reactivated
Hi
I wouldn’t know the technical in and outs, the iD Mobile SIM card may need to be first connected to a UK network, I can’t think of a time this has gone wrong however.
Tom
Thanks for replying
Okay
- Live Chat at https://idmobile.co.uk/live-chat (via a popup window in a browser).
- Send a private message with Facebook Messenger.
- Send a DM using X (formerly Twitter).
The iD agents work until 8pm on weekdays (6pm at weekends).
Hi
I wouldn’t know the technical in and outs, the iD Mobile SIM card may need to be first connected to a UK network, I can’t think of a time this has gone wrong however.
Tom
Hi
Unfortunately a deactivated SIM card wouldn’t be able to be reactivated, if you are abroad you may need to have someone mail out the SIM card we’ve shipped to your UK address or await until you are back in the UK to use it, unfortunately we cannot send SIM cards abroad, sorry.
Tom
Hi
Unfortunately a deactivated SIM card wouldn’t be able to be reactivated, if you are abroad you may need to have someone mail out the SIM card we’ve shipped to your UK address or await until you are back in the UK to use it, unfortunately we cannot send SIM cards abroad, sorry.
Tom
Hey
Hi
I don’t believe it’s a necessity, ports can complete while abroad.
If a user wishes to stay on the safe side, it could be worth activating the SIM while it’s in the UK.
Tom
Hi
I don’t believe it’s a necessity, ports can complete while abroad.
If a user wishes to stay on the safe side, it could be worth activating the SIM while it’s in the UK.
Tom
Okay, thanks
Okay, number ports can be completed while a customer is abroad - curious to know how would the ported number be linked to the customer’s iD SIM card while the SIM is overseas?
Elsewhere in this forum, iD advised customers need to be using the network in the UK for this to happen.
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