Question

Deactivated sim

  • 20 November 2023
  • 7 replies
  • 73 views
R
Rank

I upgraded to a monthly sim.keeping my id number. The new sim was sent to my address but that is in the UK. I am in Spain at the moment but I was told that my original sim would remain active and I could continue to use it. Now my original sim has been turned off. I need it reactivated 

7 replies

andewhite
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Userlevel 8
Badge +9

Okay @roverhowel, iD forum members can’t look at iD customer accounts. Perhaps better to use one of iD Mobile’s preferred channels for customer support:

  • Live Chat at https://idmobile.co.uk/live-chat (via a popup window in a browser).
  • Send a private message with Facebook Messenger.
  • Send a DM using X (formerly Twitter).

The iD agents work until 8pm on weekdays (6pm at weekends).

Tom
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Userlevel 7
Badge +4

Hi @roverhowel 

 

Unfortunately a deactivated SIM card wouldn’t be able to be reactivated, if you are abroad you may need to have someone mail out the SIM card we’ve shipped to your UK address or await until you are back in the UK to use it, unfortunately we cannot send SIM cards abroad, sorry.

 

Tom

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andewhite
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Userlevel 8
Badge +9

Hi @roverhowel 

 

Unfortunately a deactivated SIM card wouldn’t be able to be reactivated, if you are abroad you may need to have someone mail out the SIM card we’ve shipped to your UK address or await until you are back in the UK to use it, unfortunately we cannot send SIM cards abroad, sorry.

 

Tom

Hey @Tom, don’t you need to be using the iD Mobile network, in the UK, in order to complete activation of a replacement SIM card?

Tom
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Userlevel 7
Badge +4

Hi @andewhite 

 

I don’t believe it’s a necessity, ports can complete while abroad.

 

If a user wishes to stay on the safe side, it could be worth activating the SIM while it’s in the UK.

 

Tom 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
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Userlevel 8
Badge +9

Hi @andewhite 

 

I don’t believe it’s a necessity, ports can complete while abroad.

 

If a user wishes to stay on the safe side, it could be worth activating the SIM while it’s in the UK.

 

Tom 

Okay, thanks @Tom. 

Okay, number ports can be completed while a customer is abroad - curious to know how would the ported number be linked to the customer’s iD SIM card while the SIM is overseas?

Elsewhere in this forum, iD advised customers need to be using the network in the UK for this to happen. 

 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @andewhite 

 

I wouldn’t know the technical in and outs, the iD Mobile SIM card may need to be first connected to a UK network, I can’t think of a time this has gone wrong however.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Hi @andewhite 

I wouldn’t know the technical in and outs, the iD Mobile SIM card may need to be first connected to a UK network, I can’t think of a time this has gone wrong however.

Tom
 

Thanks for replying @Tom.

 

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