My mother has dementia and recently lost her phone so we cannot call customer services. I want to request a PAC code but she has never created an account (or at least doesn’t remember doing so) - how can I access a PAC code please?
Best answer by Kash
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+7
Hi
Sorry to hear that.
Usually we advise that you text the words PAC to the number 65075 from the iD SIM card.
However as the handset is lost we can assist further. Before we PM you do you have power of attorney for your mother?
Alternatively you can call our dedicated Vulnerable customer team over the phone using our voicemail service and a member of the team will call you back within 48 hours. Call us on 0800 049 2376 and provide the below information in your voicemail:
Kash
Hi Kash thanks for your answer. Yes I do have power of attorney for my mother. Grateful if you can assist me further.
Thank you,
Donna
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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