Solved

Didn't receive a sim with my phone

  • 30 April 2022
  • 4 replies
  • 54 views
S
Rank

Hi there,

 

I have seen a previous thread with the same discussion (from about a year ago) where someone else hasn’t received the sim with their phone.

 

I am in the same position where I have received a new phone without a sim. I have the packaging and have looked for a small envelope but, I can’t locate it.

 

As I don’t have this I am unable to Register my Account so unable to look for a resolution via the forums.

 

Thanks to any forthcoming assistance,

 

Steve

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Best answer by WelshPaul 2 May 2022, 20:23

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4 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Did you order an upgrade or a whole new contract?

S
Rank

Hi @WelshPaul ,

It is a new contract.

Steve

WelshPaul
Rank
Userlevel 8
Badge +6

You have two options then…

Speak to a live agent here. Explain the situation, and they will send you a SIM. Be warned - It will likely be the end of the week before you get the replacement sim though.

Call into a local Curry's and they will give you one there and then. They will want a fiver for the privalige though! 👀

 

Rory
Rank
Userlevel 5
Badge +6

Hi @steve_trolls just checking in to see if you manged to get a replacement SIM sorted? If you had to go into store and pay the £5.00 fee, speak to one of the Facebook, Twitter or Live Chat teams and they’ll be able to refund this for you on this occasion.

 

Thank you,

Rory

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