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Didn't receive the included Galaxy Buds 2 with delivery

  • 4 September 2023
  • 4 replies
  • 117 views

Userlevel 1

Hi, I got my new Samsung S23 Ultra delivered today (04/09/2023) and I didn’t receive the included Galaxy Buds 2, I specifically got the S23 Ultra on a Unlimited plan to get the Buds 2 in the delivery. I made the the order directly on ID website not through any other sites. 

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Best answer by andewhite 4 September 2023, 13:58

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4 replies

Userlevel 8
Badge +9

The buds offer only applies to certain Unlimited data tariffs @Mihai Pop - what monthly tariff did you select when you purchased your Galaxy S23?  

Userlevel 1

I have the Unlimited Data plan with 44.99 monthly tariff

Userlevel 8
Badge +9

Okay @Mihai Pop, unfortunately the 256GB capacity S23 Ultra with £44.99 tariff isn't eligible for the buds offer.

The offers states on selected Unlimited data tariffs, of which only 3 are eligible for buds offer - £43.99, £50.00, and £59.99.

 

Userlevel 7
Badge +4

Hi @Mihai Pop 

 

Unfortunately as @andewhite suggest your chosen deal would not be eligible for the Samsung Buds2 offer, sorry about this.

 

Tom

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