Question

Disgraceful

  • 10 February 2024
  • 1 reply
  • 29 views
Franchito Terrazas
Rank
Userlevel 1

Disgraceful company, 16 months of poor or not signal, I was reluctant to cancel my contract to avoid early penalties but now is unacceptable keep this situation (I work receiving calls and text with contracts details) I was 45min today trying to contact ID and after many attempts finally got someone. I ask my PAC number to be able to switch to a more reliable network BUT they refuse to give me details. I understand this is a personal number and I'd request they should provide this. Any advise please?

 

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Franchito Terrazas 

 

I’m sorry to hear this, have you had issues with signal since joining?

 

You’ll be able to retrieve a PAC code via the iD Mobile app/website should you wish to move your number to another network and leave.

 

We're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?