I have just received an email from yourselves saying you are sending me an upgraded sim?? Do not send this to me as already explained I do not want this I no longer have the phone you sent me as finally received the returns label on Sunday and sent it back to you via DPD. I am not going through the same hassle to return the sim too!!! You sent me a used phone which I do not want!! This upgrade needs to be cancelled.
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Userlevel 8
+9
Hello
If it’s an upgrade SIM, then it won’t be activated and you can ignore it.
If it’s a new SIM, then it’ll be activated so you’ll need to cancel the SIM with iD.
Assuming it’s a new SIM and you want to cancel quickly, use the iD Live Chat service at:
https://www.idmobile.co.uk/live-chat
To avoid the chat bot, ask to “speak to an agent”; there are agents 9am to 8pm, Mon - Fri.
Good luck!
Userlevel 6
+8
Hi
Could you give us a little more context to your situation please? Specifically the returning of a handset that seems to coincide with this.
Cheers,
Will
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