Question

Error 0 when trying to send a message

  • 26 February 2023
  • 14 replies
  • 4269 views
Samantha Speakman
Rank

I keep getting error 0 when trying to send messages. Also not letting me call. Standard UK number. I have turned phone off, taken sim card out and back in but the problem still persists. I am on unlimited and all bills are up to date so I don't not understand it. Thanks 

14 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Samantha Speakman,

I take it this is a recent issue and you’ve been with us for some time?

Are you using an Android device?

Does the issue appear on all messages or just some?

Do you have the issues away from home also?

Mohammed

 

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Samantha Speakman
Rank

I've only had the sim since December and it's only seems to be on new numbers which I have just added. The numbers that I added when I first got the sim are unaffected. Yes its an android device. This happens at home and away from home. 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Samantha Speakman,

Can you please try going to “Messages” then “Settings” and find “Advanced Settings”

You should see the option “Chat Features” 

Turn this option off and restart, then test for us and let us know how you get on.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Samantha Speakman
Rank

Hi, I have just tried this and it still does not work. I cant call these contacts either? 

Tom
Rank
Userlevel 7
Badge +4

Hi @Samantha Speakman 

 

Are you able to try and delete the contacts you’re having issues with and retrying?

 

Please could you also make sure the messaging center is the correct number? It should be “+447782000800”.

 

Messaging > 3 dots right hand corner > Settings > More settings > Text Messages > Message centre

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 2

Hi I have the same problem. I created a new contact last week and sent a text message which could not be sent and an error message as above came up. I tried deleting and re recreating the contact adding the 44 prefix in the number but still unable to send. I can send messages to previously created contacts. I can't see how to access the messaging centre number nor "Messaging" with the 3 dots rh corner. Would appreciate your help. 

Eyssel Melendez
Rank

I'm also having the same issue. What is the solution?

Eyssel Melendez
Rank

I couldn't send text or WhatsApp to this new phone number

Kash
Rank
Userlevel 7
Badge +7

@Eyssel Melendez @AHutton54,

Welcome to the Community!

It may be worth trying the SIM in a different handset.

If the issue isn’t resolved we can try a replacement SIM.

You can collect a replacement SIM from your local Curry’s store or we can get one sent out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 2

Thank you very much Kash. I'll do as you suggest. Many thanks for getting back to me..

..

Kash
Rank
Userlevel 7
Badge +7

Hi @AHutton54,

Please let us know how you get on.

If you require further assistance, we can help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 2

Hi Kash Couldn't see Most Helpful button so have selected "Like". Many thanks for your help.

Tom
Rank
Userlevel 7
Badge +4

Hi @AHutton54 

 

Glad to hear the above helped, please let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 2

Thanks so much Tom - will do.

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