Question

forgot password and phone deactivated

  • 19 December 2023
  • 2 replies
  • 25 views
J
Rank

Hello, I had to block my phone number and phone recently as it was lost but as I've gone to log back into my account I've forgotten my password. I've tried to reset using the link provided but it sends a code to my phone and obviously the SIM and phone are deactivated and I can't activate them without logging into my account. What can I do

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Jasmineagleton, have you tried contacting the iD support team? Get in-touch as follows:

The agents work until 8pm on weekdays (6pm at weekends). 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Jasmineagleton 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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