Question

Gordon

  • 16 April 2023
  • 4 replies
  • 17 views
Gordon Ballingall
Rank

I appear to have lost my signal for the last few days. 
Have tried resetting my phone but it did not do anything.

please advise why

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you checked for NETWORK FAULTS at your location @Gordon Ballingall?

Do this online at https://www.three.co.uk/support/network_and_coverage/network_support. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Gordon Ballingall 

 

Have you checked your postcode at the link above from @andewhite?

 

Are you still having issues in your area?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gordon Ballingall
Rank

Checked network faults and it says they are working on masts nearby.

Tom
Rank
Userlevel 7
Badge +4

Hi @Gordon Ballingall 

 

Glad to hear that Three UK are aware and working on a fix, we’d typically expect Three UK to have any outage fixed within 7 days, please let us know if you have issues for longer than that.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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